Your health and wellbeing is our number one priority, and that’s why we continue to employ COVIDSafe measures to ensure the centre is clean and hygienic every time you visit, including providing hand sanitiser at our entries, focused high touchpoint cleaning, and providing visibility to peak trading times on our HomePage so that you can plan your visit. We encourage healthy physical distancing, good hygiene and if you are unwell please stay home and seek medical advice.

Following the recently updated restrictions announced by the Victorian Government we wanted to share the updates on what this means for you and our centres from tomorrow – Friday, 25 February at 11.59pm. Masks will only be required indoors in the following circumstances, unless an exemption applies:

• People on public transport, in taxis and rideshare, on planes, and indoors at an airport
• People working or visiting hospitals, and indoor areas at care facilities
• Workers in hospitality, retail and the court system
• Workers at justice and correctional facilities
• Students in year 3 or above at primary school, and workers at early childhood centres and primary schools (masks can be removed in secondary school)
• People working indoors at an event with more than 30,000 people attending
• In special circumstances, such as if you have COVID‐19 or are a close contact and you’re leaving home Masks are recommended for other workers serving or facing members of the public, such as if you are at reception, meeting guests or serving customers.

Full details on the latest guidelines can be found at: www.coronavirus.vic.gov.au

Please note that retailers are responsible for ensuring employees and customers comply with guidelines and regulations set by the State Government.   Each of our centres across Victoria will continue to operate using COVIDSafe Plans. We recognise the important role we play in operating our centre in accordance with its COVIDSafe Plan and we want our customers, retailers, teams and contractors to continue to support one another.

Our focus remains the health, wellbeing and safety of everyone in our centres - our customers, retailers, team members and the broader community.

Of course, we continue to have a range of stringent and protective measures in place including:

• Physical and digital signage reminding customers to keep a safe distance apart
• Window signage and floor decals for our retailers to assist with communicating physical distancing measures
• Floor decals and physical distancing reference points in key areas
• Increased sanitisation and cleaning of all customer touch points and high traffic areas
• Hand sanitiser at all entrances, lift lobbies and high traffic locations
• Heat-mapping to help our team identify any busy zones in our centre
• Social Distancing Officers in-centre during peak periods, reminding customers of distancing guidelines
• Regular public announcements centre-wide, communicating distancing expectations
• Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
• Zero tolerance on anti-social or disrespectful behaviour